Your Midi clinician will work with you to make sure you’re up to date on your in-person care, including Paps and mammograms. If you need testing, we’ll direct you to a facility that’s convenient for you. For bloodwork, Midi generally uses Labcorp because it has a vast network of drop-in locations, but we can order tests elsewhere if you prefer. Just let us know in your health questionnaire if there’s a specific facility you’d like us to use.

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Once your tests are completed, your clinician will review your results and make changes to your Care Plan if needed. We will reach out to you if it’s necessary to talk through your results in a follow-up visit.

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Midi provides you with a personalized Care Plan that summarizes your visit, recommended treatments, and advice. This can be shared with any other doctors you see now or in the future. Your doctors can also learn about our clinical principles and care philosophy by viewing our position papers for clinicians. Your doctor can also request a copy of your records—just ask our care coordinators and they’ll complete the process.

We refer to your first visit with a Midi clinician as the Midi Essential Visit, because we use it to get to know you, your symptoms, and your full health history. We also take time to discuss your preventative care, reviewing any health screenings you might need and pinpointing steps you can take to strengthen your long term health. 

Following your Midi Essential Visit, we may recommend that you see another provider if you could benefit from more specialized care. We may also suggest a specialist visit with a Midi clinician who focuses on a specific area.

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We ask that you complete all sections of your health questionnaire 24 hours before your appointment, to give your clinician time to review it and prepare for you. Expect reminders from us to keep you on track with this important pre-visit step.

To protect your privacy, visits will take place on the telehealth platform provided by our partner, Athenahealth. To make it seamless for you to join your visit, we provide you with the link to join in multiple places:

• When you book your visit, you have the option to add the visit to your calendar. This calendar invite includes a link to your visit.
• On the Midi scheduler, you will find a “start visit” button, which opens a link to your visit in a new window.
• We will send you two reminder text messages the day of your visit, both containing the link to your visit.
• Our partner, Athenahealth, will send you a reminder email the day of your visit, which also includes a link to your visit.

Please remember to always join your visits 5 minutes before the scheduled start time to ensure everything works smoothly.

Finally, we recommend joining your visit from a desktop or laptop computer for the best camera quality.

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After your Midi Essential Visit, your clinician will order one or more follow-up visits, depending on your Care Plan. That visit will automatically be scheduled with the same clinician unless you request to change, or she recommends that you have your follow-up with one of our specialists instead. You will see this in your Midi scheduler as a “Midi Follow-Up Visit with [Clinician Name]”. When you tap “book now” from there, you will only see available times associated with that clinician.

If you do not see any follow-up visits with a clinician indicated, reach out to our care coordinators at care@joinmidi.com and we are happy to schedule you with the same clinician, or a different one if you prefer.

Log in to the Midi scheduler, where you can easily make changes to your visit. Please change or cancel with at least 24 hours notice to avoid a cancellation fee.

Please allow for 24 hours from your visit time for your Care Plan to be available in your patient portal. We request that time because our clinical team reviews every Care Plan before releasing it to you, to ensure the highest standard of care.

Oftentimes, your clinician will suggest treatment options that can begin before any lab work is completed, and will order a follow-up visit to review your progress. We recommend booking these follow-ups as close to the suggested time as possible to help you stay on track. If you haven’t been able to get your labs done before this follow-up, don’t worry. You can always book additional visits to review lab work once it’s completed.

It depends on how you choose to pay for your visit.

• Using health insurance? The cost or “patient responsibility” can vary depending on your plan. A Midi care coordinator will review your insurance coverage details to confirm that you are in-network (this is why we ask you to upload an image of your insurance card). If we find any issues with your coverage, we will reach out within 24 hours of your visit. However this is not a guarantee of coverage and we recommend checking with your insurance provider directly if you are concerned about your exact benefits. 
  
  Depending on your coverage, your responsibility will be a copay or co-insurance. We will bill your insurance and notify you by invoice if there is any remaining balance for you to pay after your claim has been reviewed. Again, that balance may vary depending on your coverage, but it will not exceed $300.
  
  
• Self-paying for Midi care? The cost will depend on the visit type. For your first visit, the Midi Essential Visit, the cash price is $250. For ongoing visits, the cash price will range from $120-$250, depending on visit length and complexity of care.

Currently we are “in-network” with many major PPO plans. For a list of currently accepted plans check our pricing & insurance page. 

When you make your first appointment, a Midi care coordinator will review your insurance coverage details to confirm that you are in-network (this is why we ask you to upload an image of your insurance card). If we find any issues with your coverage, we will reach out within 24 hours of your visit. However, this is not a guarantee of coverage and we recommend checking with your insurance provider directly if you are concerned about your exact benefits.

Note that Midi is only in-network with PPO plans. If your plan is an HMO, Midi is not in-network and your visit will be self-pay. Regulations prevent Midi from serving Medi-Cal, Medicaid, or Medicare patients at this time. (We're working on it!)

When you first register, we ask for an image of your insurance card, which is then added to your patient profile. Our care coordinators use these images to verify your eligibility and will reach out to you if there are any questions.

If you need to provide a new image, or our care coordinators are asking you to upload an image, you can do so from the Account section of your Midi scheduler, under “insurance details.”

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Certain Midi visits may have a copay. Most insurance companies list the different copay amounts right on your card, and they may be different depending on whether you’re seeing a primary care doctor or a specialist. Midi clinicians are considered specialists by your insurance. Feel free to contact the Midi care coordinators (care@joinmidi.com) who can help you determine if you will have a copay for the visit and an estimate for how much you may be charged.

Yes, you can use your HSA or FSA to pay for Midi copays and services.

Yes, supplements and botanicals recommended as part of your Midi Care Plan are HSA-eligible.

If you are using insurance: We will bill your insurance for your visit once it’s complete. When the claim is processed we will send you an invoice for any outstanding amount that insurance does not cover. These charges fall under “patient responsibility” and might include a co-pay, co-insurance, or payment towards meeting your deductible. 

If you are using cash payment (self-pay): We will send you an invoice for the cost of your visit, based on the visit length and complexity of care. You can view our current cash pay rates on our pricing & insurance page.

You will receive your invoice by email from our partner Athenahealth which will direct you to view and pay your outstanding balance online. If you have any questions along the way, reach out to our care coordination team at care@joinmidi. We’re always happy to help.

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Yes, you can use your insurance for prescriptions and labs, but the amount they cover varies depending on your specific plan. We recommend you reach out to your insurance provider to verify prescription and lab coverage.

Yes, the hormones Midi prescribes are bioidentical, which means they have the same chemical and molecular structure as hormones that are produced in the human body. We choose from a range of FDA-approved preparations that are “bioidentical” including pills, patches, and vaginal formulations.

Oftentimes, your clinician will suggest treatment options that can begin before any lab work is completed, and will order a follow-up visit to review your progress. We recommend booking these follow-ups as close to the suggested time as possible to help you stay on track. If you haven’t been able to get your labs done before this follow-up, don’t worry. You can always book additional visits to review lab work once it’s completed.

We will send your prescriptions to the preferred pharmacy you provide as part of your health questionnaire. Many of our patients use a digital pharmacy such as Capsule because they deliver directly to your home. You can change your preferred pharmacy at any time by contacting our care coordinators.

Midi makes it simple to order any supplements and botanicals recommended in your Care Plan. We have researched and curated a set of brands that are well studied and effective. Your care coordinator will send links to our preferred supplement brands.

Search for your nearest Labcorp patient service center at https://www.labcorp.com/labs-and-appointments.

Many of our prescriptions are sent immediately after your visit to your preferred pharmacy. While these can often be picked up same-day, we recommend calling your pharmacy first to ensure they have sufficient time to prepare your order.

Certain prescriptions require additional review and approvals before they can be sent to your pharmacy. Depending on the prescription, this can take days or weeks, but rest assured we are doing all we can to move the process along. Your clinician will let you know if any of these medications are part of your Care Plan, and we always advise checking in with your pharmacy to find out where they are in the process before trying to pick them up.

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Typically, the labs our clinicians order do not require fasting, but we recommend that you review the instructions for your specific labs to be sure. You can find these in your Care Plan, available on the patient portal after your visit.